Help centre

Short answers for certificates, MTD, Xero, and billing. Contact support when you cannot self-serve.

Contact support

info@complyletpro.com

Copy the address or tap to open your mail app. Include your account email and what you already tried.

Certificate validity periods

ComplyLet Pro calculates expiry from the certificate type’s validity months plus the issue date. That calculated date is the source of truth. AI extraction may suggest an expiry as a cross-check only.

Typical UK types (confirm against your documents and local rules):

TypeUsual validity
Gas Safety (CP12)12 months
EICROften 5 years (context-dependent)
EPCUp to 10 years
Legionella risk assessmentOften annual review
HMO licenceAs stated on the licence

Missing legally required certificates show as missing on the property. Insurance and “other” types do not drive the missing state.